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A Message to the Industry: Assessing SWIFT's Entry into Electronic Trade Confirmation
ViewPoint Report:
Analyst Author:
Dayle Scher
| July 5, 2010
This TowerGroup ViewPoint examines the impact of SWIFT's recent receipt of "no-action" relief from the Securities and Exchange Commission for its electronic trade confirmation (ETC) message, the MT515. This event means that the confirmation message now complies with SEC's rule 10b-10, which sets disclosure requirements for trade confirmations sent by broker-dealers to their customers. The designation establishes the SWIFT message as an option for delivering and storing compliant electronic trade notifications for non-DTCC eligible securities and for cross-border trades. This ViewPoint discusses the consequences of the upgrade in designation for industry participants.
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TowerGroup Live (Recording)
Multichannel Integration: Are We Mired in the Muck or Making Real Progress? (PDF 246 Kb)
Presented by: Nicole Sturgill The definition of multichannel integration in banking has evolved over the last few years from purely technological to one that also encompasses customer experience and messaging. A strategic shift has occurred from integrating channels in order to facilitate bank-focused standardization to improving multichannel integration as a means of enhancing the customer experience. As the rules keep changing, multichannel integration has become harder to achieve. This session will discuss how banks have fared in both technology and message and whether their efforts have been resonating with their customers. The session will address these key issues:
- Are bank customers multichannel creatures or single-channel groupies?
- How have institutions been able to adapt to the new requirements of multichannel integration?
- Can multichannel integration actually bring cost savings and increased revenue, or are banks throwing good money after bad?
TowerGroup Live (Recording)
New Payment Types, Models, and Technologies: Threat or Opportunity? (PDF 564 Kb)
Presented by: Brian Riley Payment card issuers that ran the gauntlet of the recession and regulatory reform in 2009 now need to consider the threat and opportunity of new payment forms and emerging technologies. Instead of “stop the bleeding” and “placate the regulators,” their mantra should now focus on revolutionary change and the potential of new point-of-sale technologies. The branded payment card scheme faces external threats from well-funded challengers with the potential to shift debit and credit card transactions away from traditional card issuers. Competition will also increase in the industry as financial institutions deploy advanced technologies such as mobile banking and payments to reduce operating cost and create market differentiation. Payment card issuers, processors, and network that enhance their infrastructure to win new customers and increase transactions will find growth opportunities as the payments industry undergoes fundamental change. Laggards will lose share and market relevance. This Webcast addresses the following key issues:
- Where will the challenges come from, and how can issuers defend market share?
- What payment card products will survive the next decade?
- Who will win and who will lose in the new environment?
- How can the payments industry use the products and services of technology vendors to protect and grow their business?
TowerGroup Live (Recording)
Reinventing the Mortgage Business: Zero-Defect Initiatives, Portfolio Risk, and Cost Takeout (PDF 390 Kb)
Presented by: Craig Focardi The credit crisis continues to expose weaknesses in credit assessment, regulatory compliance, quality control, securitization, and portfolio risk management. The mortgage industry is trying to repair “garbage in, garbage out” processes across the supply chain that result in high product-defect rates. These defect rates (measured by delinquencies, loan buybacks, and rescinded guaranty claims) continue to threaten the industry’s viability. This presentation will identify how lenders can fix flaws in customer/product matching at the point of sale, embed automated compliance and quality control into all lending processes, expand information transparency (especially in securitization and loan monitoring), and for the first time create fully automated loan collections processes. It will also show how lenders can accomplish these tasks within a tight cost environment that mandates new strategic cost reduction initiatives. This Webcast addresses the following key issues:
- What major product and process defect rates must lenders address?
- How must technology automate new regulatory requirements that are redefining customer/product matching at the point of sale?
- When will secondary markets revive, and what changes will resurrect them?
- What strategic cost reduction alternatives can also ensure product and process quality in lending?
TowerGroup Live (Recording)
Customer Experience Management: Driving Business Growth Through Enhanced Usability (PDF 1182 Kb)
Presented by: Peter Aykens and Jaime Roca “Delight” doesn’t pay, and meeting expectations is just fine. Admittedly, that statement is hard to believe. Conventional wisdom in the financial services industry has argued exactly the opposite. Firms have been instructed to “wow” customers by exceeding expectations at every interaction. Yet, research by the Corporate Executive Board shows that trying to deliver “transactional delight” not only is expensive but also delivers diminishing returns in terms of loyalty. In contrast, improving the “usability” of a financial institution’s offerings dramatically lowers the risk of customer attrition, greatly improves the likelihood of additional purchases, and promotes referrals. This Webcast addresses the following key issues:
- Why does “transactional delight” fail to deliver?
- What is “usability,” and what can a firm expect in return for improving it?
- How can firms identify friction points in their sales and service experience?
- What does a process for building — and getting rewarded for — highly usable offerings look like?
TowerGroup Live (Recording)
2010 Top 10 Business Drivers, Strategic Responses, and IT Initiatives in European Payments (PDF 790 Kb)
Presented by: Gareth Lodge This TowerGroup Live considers the top 10 business drivers, strategic responses, and technology initiatives that firms engaged in payments in Europe should be addressing in 2010. It complements the global focus of the other TowerGroup payment services lines, namely, Global Payments and Bank Cards as well as the payment elements within Wholesale Banking. TowerGroup explains why the drivers feature on the list and analyzes the key issues and implications, emphasizing those that have changed most in the previous year. The presentation then highlights the series of strategic responses and technology initiatives that banks need to set in train to address these issues.
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