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 Credit Cards
Origination | Solicitation | Portfolio Management | Service | Other

 Markets & Trends
Market & Economy | Regulation & Compliance | IT Drivers | IT Spending | Forces & Strategies | Other

 Customer Management
Data & Analytics | Sales | Marketing | Service | Channels | Other

 Process & Technology
Origination | Decisioning | Service | BPM & Workflow | Document Management | Portfolio Management | Manage Risk | Standards | Sourcing | Integration | Other

 Mortgages
Origination | Service | Portfolio Management | EPNs | Other

 Relationship Credit
Installment | Home Equity | Auto | Small Business | Student | Other

Featured Analysis Credit Crunch II: Game-Changing US Credit Market Predictions to Start the 2010 Decade Analyst Author: Craig Focardi, CMB The consumer lending industries and the US economy are at a crossroads. If long-term economic and financial recovery has truly begun, then financial services institutions can implement more IT-enabled growth strategies in 2010 that will pay handsome dividends. If negative surprises continue to plague the financial markets and inhibit FSIs' growth, then premature expansion could be a costly and unprofitable strategy. This Research Note identifies major events TowerGroup believes will occur in banking, lending, and real estate markets that will impact FSIs' business strategy and IT planning in 2010. The report also provides data and commentary supporting these predictions.

Featured Exhibit Consumer and Commercial Loan Delinquency Rates (2003–09)